Our Return & Refund Policy

At Desert Paws, we take pride in sourcing premium, climate-conscious wellness products for pets living in extreme heat. While we hope you and your furry companion love everything you receive, we understand that sometimes things don’t go as planned.

Please read our return and refund policy carefully before making a purchase.

✅ Return Eligibility

We accept return requests under the following circumstances:

• You received a damaged or defective item
• You received the wrong item
• Your order did not arrive within 45 business days from the date of dispatch

To initiate a return or refund request, you must contact our customer support team at
📩 support@desertpawswellness.com within 7 days of receiving your order.

Please include:

• Your order number
• A clear description of the issue
• Photo evidence of the item and packaging (if applicable)

Returns submitted without prior approval will not be accepted.

❌ Non-Returnable Situations

We are unable to offer returns, refunds, or replacements in the following scenarios:

• Change of mind or buyer’s remorse
• Incorrect sizing or color choice (unless the product differs from what was ordered)
• Products that have been used, washed, or altered
• Return requests submitted after 7 days of delivery
• Orders returned due to incorrect or incomplete shipping information provided by the customer
• Refused or unclaimed packages

💳 Refund Process

Once your return or refund request is reviewed and approved:

• Refunds will be issued to your original payment method
• Please allow 3–7 business days for the transaction to be processed by your bank or credit card provider
• If a replacement item is preferred and available, we will ship it at no additional cost

In cases where a refund is granted without requiring the product to be returned, you may keep or responsibly dispose of the item.

🔁 Exchanges & Replacements

We do not offer direct exchanges. However, if you received a faulty or incorrect item, we may offer to send a replacement at no extra cost, depending on stock availability.

🚚 Shipping & Delivery Notes

As a dropshipping business, we partner with trusted global suppliers to bring you unique products. Delivery typically takes 10–25 business days, depending on your location.

Shipping delays due to customs, weather, or courier issues are outside our control. We appreciate your patience and encourage you to reach out if your item hasn’t arrived after 30 business days.

🛎️ How to Request a Return or Refund

1. Contact us at support@desertpawswellness.com within 7 days of delivery
2. Include your order number, description of the issue, and photo/video proof if needed
3. Wait for a response from our support team with return instructions or resolution
4. If approved, your refund or replacement will be processed promptly

💬 Need Help?

We’re here to ensure your experience with Desert Paws is a positive one. If you have questions or concerns about your order, don’t hesitate to reach out to our support team:

📩 support@desertpawswellness.com