FAQ
💬 Got Questions? We've Got You Covered.
At Desert Paws, we know how important your pet’s wellness is—especially in extreme heat. That’s why we’ve put together answers to your most common questions about our products, shipping, returns, and more. Whether you're curious about how our cooling gear works or need help with an order, you’ll find everything you need right here.
Still need help? Reach out anytime — we’re always here to support you and your pet. 🐾
Frequently Asked Questions
What is Desert Paws?
Desert Paws is a Dubai-based pet wellness brand that helps protect your pets from harsh climates. We offer carefully selected products that keep your furry friends cool, hydrated, and safe in the heat.
Are your products safe for all pets?
Yes! We only sell products that are non-toxic, pet-safe, and appropriate for daily use. Always supervise your pet during initial use, especially with wearables or toys.
How long will my order take to arrive?
Delivery typically takes 7–21 business days. As a dropshipping model, our products ship directly from our trusted suppliers to reduce waste and storage. You'll receive a tracking link as soon as your order is on its way.
What if I receive a damaged item?
We're so sorry! If your product arrives damaged or defective, please contact us at support@desertpawswellness.com within 48 hours of delivery, with a photo of the item. We'll arrange a replacement or refund.
Can I return a product or exchange an item?
Pleas review our returns policy here for more info. Product returns, refunds and exchanges are unique to each scenario, so for a clear understanding check our policy.
Do you offer warranties or guarantees?
Yes. Many of our items come with supplier-backed warranties. If your item arrives faulty or doesn’t perform as promised, reach out within 7 days and we’ll make it right.
How can I contact you?
You can reach us anytime on email at support@desertpawswellness.com or DM us on Instagram @desertpawswellness. We typically respond within a few hours.